Publiée le 21 / 06 / 2018
Expérience souhaitée : 2 à 5 ans
Niveau d'études souhaité : Aucun diplôme
<p>The Production Services continues to adapt its organization to address the new challenges, the internationalization of Worldline and the integration of Equens Worldline.</p><p> </p><p>To support these fundamental evolution in its core missions · Deliver End-to-end services for business unit · Design and deploy technical architectures and solution for production · Support business units and GBL with technical expertise, · Support the transformation of Worldline · Drive Production Services to the operational excellence, Production Services wishes to keep a strong focus on improvement and efficiency at each level of the organization and on the overall scope of Production Services (i.e including eW operations), it implies first of all to define and put in place the necessary measurements to be able to analyze, identify the improvement tracks and launch action plans.</p><p> </p><p>To reach this ambition, Production Services recruits a Continuous Service Improvement Analyst.</p><p>Overview: Focus on effectiveness, efficiency, cost, and quality throughout the Service Lifecycle.</p><p> </p><p>The CSI analyst will define and control measurements (KPIs) in close partnership with the other parts of the Production Services organization, Conduct Continuous Service Improvement activities, prepare reporting and operational reviews and provide full instrumentation of vital processes to drive transparency and accountability. Needs to have outstanding Service Management experience and present oneself as a thought leader in the area of Continuous Improvement. Must possess hands-on experience delivering additional business value through the implement of continuous improvement strategies. In short, a thinker and a doer.</p><p> </p><p>Duties & responsibilities</p><p>· Leadership, guidance & support to the Continuous Improvement functions of Service Management.</p><p>· Participation in measuring numerous ITIL processes, and construct reports and relevant dashboards.</p><p>· Developement, management and maintainance of Continuous Improvement Plans and associated materials.</p><p>· Conduction and/or participation in weekly/monthly Operational reviews with Technology leadership and process teams.</p><p>· Assistance to other IT Service management teams as necessary with statistics, suggestions, and enhancement opportunities.</p><p>· Publication of trend analysis, sharing periodical reports to internal customers.</p><p>· Support to continuous improvement plans with effective communication across operational groups.</p><p> </p><p>Qualifications & requirements.</p><p>· Graduate degree in informatics or in a cognate discipline or comparable proficiency</p><p>· Minimum of 5 year of job experience in international context, in influencing senior management and key stakeholders</p><p>· Good understanding of CSI process but pragmatic in implementation decision</p><p>· Analytical skills and synthesis capabilities, understanding the budget flows but also business priorities and people constraints</p><p>· Good knowledge in project management</p><p>· Co-operative approach, positive attitude with others</p><p>· Ability to work and manage technical experts</p><p>· experience in management</p>
Merci de vous référer au descriptif de poste qui apparait dans la partie "Mission".