Offre d'emploi n° 17753919

Description du poste

REPRÉSENTANT(E) SERVICE CLIENT - CDD (RUNGIS)
Vous souhaitez travailler dans un environnement international où vous ferez la différence chaque jour? Rejoignez-nous chez Permobil, leader mondial des solutions d'assistance innovantes.
Vos missions:

• Gérer les demandes clients: réclamations, retours, garanties, suivi des commandes.
• Traiter et superviser les commandes de la réception à la livraison.
• Émettre des devis, factures et collecter les paiements.
• Fournir des informations précises et dans les délais aux clients.
• Réaliser des tâches administratives selon les directives du service client EMEA.
• Soutenir les activités commerciales, l'amélioration des processus et la mise en place de nouveaux systèmes.

Profil recherché:

• Formation en administration, ingénierie ou domaine similaire.
• Expérience d'au moins un an dans un poste similaire ; une expérience dans le secteur Medtech est un atout.
• Excellentes compétences en communication et sens du service client.
• Capacité à gérer l'information sur plusieurs systèmes.
• Empathie, langage positif et capacité à structurer/prioriser le travail dans un environnement complexe et international.
• Bonne maîtrise des outils informatiques ; une expérience avec D365 serait un plus.
• Maîtrise du français et de l'anglais ; la connaissance d'autres langues est un avantage.

Ce que nous offrons:

• Un poste où chaque jour compte pour améliorer la vie de nos utilisateurs.
• La possibilité de collaborer avec des collègues du monde entier et d'avoir un impact concret.
• Un environnement accueillant, innovant et dynamique dès votre arrivée.

Informations complémentaires:
Poste temporaire d'environ 9 mois, basé à Rungis (Paris). Merci de postuler via notre page carrière dès que possible. La sélection se fait en continu.
Pour toute question sur le poste ou le processus de recrutement, contactez:
Zivile Mitkute, Talent Acquisition Partner (en anglais) :
Aziza Abidri, Customer Support Manager :
Merci de ne pas solliciter d'agences de recrutement ou de publicité.
À propos de Permobil
Le fondateur de Permobil, le Dr Per Uddén, croyait que permettre aux personnes d'atteindre le plus haut niveau d'indépendance est un droit humain fondamental. Depuis plus de 50 ans, Permobil reste fidèle à cette conviction. Permobil est un leader mondial dans la technologie de réadaptation avancée, passionné par la compréhension des besoins de ses utilisateurs et l'amélioration de leur qualité de vie grâce à des solutions de santé de pointe. Aujourd'hui, ces solutions incluent des fauteuils roulants électriques, des produits de positionnement et d'assise, des systèmes d'assistance électrique et des fauteuils roulants manuels.
Permobil fait partie de Patricia Industries, une filiale d'Investor AB, et son siège est situé en Suède. Permobil compte 2000 collaborateurs dans 18 pays à travers le monde. Pour plus d'informations sur l'histoire de l'entreprise et sa gamme complète de produits, visitez
CUSTOMER SUPPORT REPRESENTATIVE (temporary role)
Would you like to work in an international environment where you'll make a difference every day? We are looking for game-changers to join us as we innovate for individuals and develop the world's most advanced assistive solutions.
At Permobil, the people who use our products come first. Our purpose is to create advanced assistive solutions that make the lives of adults and children living with disabilities more enriching. Our people are passionate about pushing the boundaries of technology to deliver innovations that improve lives. We are a sustainable and responsible business committed to continuous improvement, and our customers can trust us to provide market-leading solutions driven by insights-based clinical data.
For our Customer Support Team, we are looking for a Customer Support Representative in our office in Paris (Rungis).
This is a temporary position with an expected duration of approximately 9 months.
Your Responsibilities:

• Manage customer enquiries, including claims, returns, warranty cases, and order tracking,
• Process and oversee orders from receipt to delivery,
• Issue quotes, invoices, and collect payments,
• Handle customer complaints and provide timely, accurate information,
• Perform administrative tasks in line with EMEA Customer Support guidelines,
• Support sales activities, process improvements, and system implementations.

Qualifications & Skills:

• Education in Business Administration, Engineering, or other relevant educational backgrounds
• +1 years of experience from a similar position; Medtech industry experience is meriting,
• Excellent communication, customer focus, and ability to manage information across multiple systems,
• Passion for customers and delivering outstanding customer service,
• Ability to show empathy and use positive language,
• Ability to structure and prioritize work in a complex and international environment with various stakeholders,
• Good IT-skills; experience from D365 would be an advantage,
• Fluency in English and French; additional languages besides local language would be an advantage

Who Are You:
You take responsibility and focus on achieving results, always looking for opportunities to help customers and make things happen. You are flexible and can manage changing customer needs and workload while keeping quality and deadlines in mind.
Why is Permobil the next step for you?

• You'll make a difference. Every day.
  Everything we do leads to understanding and improving the lives of our users. Through our evidence-based innovation, we make a difference to people's lives.
• You'll make your mark as part of our future.
  We collaborate with colleagues across borders to Innovate for Individuals. The impact you make personally could lead change around the world.
• You'll feel welcome from day one.
  We're known for being great colleagues, who are collaborative, fun and at the cutting-edge. Everyone at Permobil cares as much as you do about making a positive difference.

Information
Please apply via our career page as soon as possible. We will conduct selection continuously so send us your application today
For information about the position and the recruitment process please contact Zivile Mitkute, Talent Acquisition Partner, (in English) or Aziza Abidri, Customer Support Manager,
For information regarding Permobil's Privacy Notice, please visit
Please respect that we do not wish recruitment assistance or advertising, we decline calls from recruitment and advertising providers.
More about Permobil
Permobil founder Dr. Per Uddén believed that helping people achieve the greatest level of independence is a basic human right and, for over 50 years, Permobil has held fast to that belief. Permobil is a global leader in advanced rehabilitation technology, passionate about better understanding our users' needs and improving their quality of life through state-of-the-art healthcare solutions. Today, those solutions include power wheelchairs, seating and positioning products, power assist, and manual wheelchairs.
Permobil is part of Patricia Industries, a subsidiary of Investor AB, and is headquartered in Sweden. Permobil has 2000 team members in 18 countries around the world. For more information regarding the company's storied history and complete product line, visit

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