Offre d'emploi n° 9855739

Description du poste

Engineer 3, Network Engineering Technology Centennial, CO,Naperville, IL Apply Now Job Type Full Time Team Technology Pub. Date 05/18/23 WHO WE ARE Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation’s largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services. JOB DESCRIPTION Job Summary This position is responsible for deploying Core Network configurations as well as troubleshooting Core and CPE issues in all regions of the Commercial Services network. The Core Engineer 3 will resolve all first-contact issues and escalations in an organized and timely fashion. This position requires a strong ability to troubleshoot as well as provide resolution and status updates in accordance with established practices and procedures. The Core Engineer 3 is required to contribute their in-depth experience and knowledge to cross-functional team efforts and act as a resource for colleagues with less experience. The Core Engineer 3 will be capable of determining their own work priorities. Job Description Core Responsibilities Demonstrate proficiency in all Comcast Business Metro-E service and equipment types. Validate and implement core router configurations for new Metro Ethernet service Validate, implement, and troubleshoot new BGP sessions with external customers. Review and understand customer expectations during customer calls. Troubleshoot and resolve Core and CPE issues escalated from the Test & Turn up team. Validate and implement hot cuts, to include all core and CPE work. Test and turn-up new circuits in a production commercial services environment, in accordance with Comcast practices. Recommend new practices and procedures, as necessary. When interfacing with customers, represent Comcast as a Subject Matter Expert in commercial product offerings. Coordinate the implementation of new features, technologies, upgrades, and patches in a production environment. Escalate issues in a timely manner. Open and update service tickets in database/tracking system. Provide expertise, guidance, and technical training to junior team members. Consistent exercise of independent judgment and discretion in matters of significance. Must be able to work nights, weekends, and variable schedules, as necessary. Ability to work unsupervised. Industry Specific Certification preferred i.e. MEF, CCNA or JNCIA Experience working with TTS Remedy, CSG, Century, ORION, and CCOM. Ability to handle both internal and external difficult customer interactions while providing excellent customer service. Ability to work quickly and efficiently under pressure. Display reliability and an excellent attendance record. Ability to maintain a positive attitude, even in difficult situations. Ability to effectively communicate results of troubleshooting in an accurate and concise manner. Strong ability to pay attention to detail. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an EOE/Veterans/Disabled/LGBT employer. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 5-7 Years Salary: Pay Range: $82,807.68 - $124,211.52 Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.