Offre d'emploi n° 8062862

Customer Success Manager

Type de contrat : CDI
Localisation : Paris - Paris
Entreprise : AvePoint
Fonction : Commercial - Vente

Publiée le 02 / 01 / 2022
Expérience souhaitée : 1 à 2 ans
Niveau d'études souhaité : Bac / Bac Pro

Description du poste

OverviewAvePoint is seeking a Customer Success Manager (CSM) to develop and implement programs to ensure product adoption that will drive customer success, engagement and retention. This role calls for a highly collaborative, business savvy self-starter who is highly skilled at customer relationship management.What will you be doing?The CSM will be responsible for generating repeatable strategy of technology adoption for AvePoint customers. You must be able to understand the full sales cycle from both a sales and technical strategy perspective to liaise between internal and external stakeholders, such as customers, account managers and technical support engineers.Your Responsibilities Will IncludeDeveloping business value assessment program by creating customer success metrics to support product on-boarding, product adoption as well as customer retention and satisfaction goalsLeading and serving as the technical account manager on enterprise-level accounts; coordinating support efforts and organizing solution delivery whilst establishing and owning a trusted advisor relationship with your customersMaintaining customer technical account portfolio to provide technical guidance and recommendationAligning AvePoint’s product line to provide a comprehensive solution that satisfies the customer’s business needsDetermining individualized customer success plans for your customers, utilizing net promoter score (NPS) metrics and other customer dataWorking closely with account managers to understand the short-term and long-term sales strategies to identify keys areas to drive customer success through product adoption and satisfactionShepherding existing customers through contract renewal cycles and working with Customer Success Representatives and/or sales teams to execute renewalsIdentifying and understanding a customer’s adoption status and support history throughout the post-sales cycle; determining how to incorporate these elements into the overall customer success strategyPursuing strategy of goal attainment to rectify any hurdles and steer client towards successBecoming an expert in the features and benefits of our applicationsDelivering web-based and/or onsite product overviews and training sessions for clientsOK, I'm interested... is this the job for me?We look for people who value agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you.Other qualities you’ll need to be a fit for this role include:Bachelor’s degreeFluent in French, both written and spoken3+ years of experience in a technical consulting role such as technical account management or technical business analysisStrong customer satisfaction, customer service, adoption, and retention experienceExcellent written/verbal communication, organization, presentation, and project management skillsAbility to work individually and within a highly collaborative global team settingWillingness to learn and adapt in a fast-paced environmentStrong experience in communicating with different stakeholders and decision makers, both internally and externallyExpert at customer relationship managementAdvanced ability to understand business objectives through requirements gathering and analysisImpeccable organizational awareness skillsKnowledge In The Following Technical Areas Are a PlusUnderstanding of Microsoft SharePoint architecture, components, and configuration. Understand the differences between the SharePoint versions and Office 365 collaboration technologiesWorking knowledge of TCP/IP, DHCP, DNS, Active Directory, SMTP, and DHCP technologiesWorking technical knowledge of current software protocols and Internet standardsAbout AvePointCheck out our careers blog for content on our people, culture, and workplace!We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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