Offre d'emploi n° 8090252

French speaker Customer Delight Representative for Social Media (f/m/x)

Type de contrat : CDI
Localisation : Haut-Rhin - Mulhouse
Entreprise : Teleperformance Portugal
Fonction : Commercial - Vente

Publiée le 12 / 01 / 2022
Expérience souhaitée : 1 à 2 ans
Niveau d'études souhaité : Bac / Bac Pro

Description du poste

Your Role Become a member of our ambitious and motivated support team. Ensure customers satisfaction representing one of the world’s most recognizable companies.    Responsibility  Provide support to small and medium-sized businesses (SMBs) to help them grow across multiple channels – chat, email and phone; Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain; Provide pre and post-sales support for all self-service products; Provide product and tool support to enhance clients’ experience; Identify trends and solve problems facing multiple SMB clients; Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions. Provide vital product insights and feedback from our customers to engineering. Your Profile Native level written and verbal communication skills in French;Fluency in English (B2 level mandatory); Familiarity with online advertising products and social media; +1 year working in a customer service related role; Excellent communication skills: verbal, written, listening skills; Flexible and quick learner, able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform; Experienced in Call Center environment / Customer Support role; Ability to multi-task and work under pressure; Availability Monday to Sunday, including rotating weekends. Our Offer  Excellent work opportunity in a dynamic leading multinational company;Possibility of cooperation with leaders in various industries;Stable work and career progression;Investment in training and personal development;Modern, centrally located buildings with cafeteria facilities and an excellent public transportation connection;Health Insurance since day one in the company;Possibility to live in one of our apartments;Initial flight expenses refund;Annually complementary return flight to your home country (within Europe);Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;Free Portuguese language courses, sport activities and organized events. Teleperformance Portugal Teleperformance Portugal is one of the 25 best companies to work for in Europe in 2021 assigned by Great Place to Work® and was also distinguished as the Best and Largest exporter company and the Best Contributor to Employment in Portugal, by Exame magazine!Made by more than 12 000 employees, from 107 nationalities, our team provides services in 35 languages. We are multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.And we are still growing and welcoming more people to our family so… we invite everyone to step into 2022 with us!

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