Expériences

Guest Service Agent (Reception) - Holiday Inn – Al Barsha / IHG - Intercontinental Hotels Group

Depuis 01/05/2016

- Dealing with bookings.
- Completing procedures when guests arrive and leave (Check inn and check out as per the standard and procedure).
- Greet all the IHG Members and provide the VIP Amenities as per there level.
- Choosing rooms as per the guest request and the booking, handing out keys.
- Preparing bills and taking payments upon arrival and check out. - Prepare High Balance / Credit Limit report and inform the guest to rectify the method of payment.
- Taking and passing on messages to guests.
- Dealing with special requests from guests (like extend the booking…).
- Answering guest questions.
- Dealing with complaints or problems and make effort to handle it and make the guest happy.
- Prepare the arrivals for the next day and take a Pree-auth from the CC.

Telephone Operator / CID Reporter - Holiday Inn – Al Barsha / IHG - Intercontinental Hotels Group

Du 01/03/2016 au 01/05/2016

- Answering the Internal and the External Calls with the IHG and Hotel Approved Script, and end all calls with, Professional greetings.
- Operate switchboard, attend incoming calls, screen and forward calls, take messages and provide information.
- Handle all phone calls courteously, professionally and efficiency
- Record all calls on the appropriate telephone traffic sheet.
- Record accurately wake up calls on the appropriate form, upon a waking the Guest the telephone operator should act as per the prepared script.
- To attend promptly to the guests inquiries with courtesy and politeness.
- Ensure delivery of calls and correspondences received via phone, fax, or mail.
- Ensure delivery of calls and correspondences received and efficiency.
- Daily courtesy call to all the IHG members with the IHG greetings as per the standard.
- Prepare the VIP Amenities for all the arrival members with the guest birthday cake or honeymooners.
CID REPORTER:
- Registering the detail & particulars of Hotels guest upon check-in & sending through the CID Report as per Dubai policy.
- Conduction check-in & checkout of the guest from CID Data.
- To make adjustment on the police report system if any error found to avoid any fines or any black point.
- To keep updating the number of guest in the police report once it has been updated in Opera (PMS) system.
- To be responsible occurrence passport detail in VICAS System & QS 1000 passport scanner data capture software for Hotel check-in system.
- To understand room status and room status tracking such as check-in room and due out in CID System.
CID BANQUET:
- Translate all the BEO and the events activity on Arabic to update in DTCM System.
- Update the CID for all the Private activity and Business Activity.
- To make sure that all the activities is update in the ePermits DTCM to avoid any fines or any black point.

Airport Customer Service Agent - National Office of airports

Du 01/08/2015 au 01/10/2015

- Dealing with passenger enquiries about flight departures and arrivals.
- Providing boarding passes and luggage labels.
- Telling passengers about luggage restrictions.
- Weighing baggage and collecting any excess weight charges.
- Taking care of people with special needs, and unaccompanied children.
- Calming and reassuring nervous passengers.

Presenter - Casablanca student Forum

Du 01/05/2015 au 01/05/2015

- Giving information.
- Welcoming students.
- Explaining potential career opportunities for new students.

Cashier - AINSI MAROC

Du 01/06/2014 au 01/09/2014

- Receive payment in a desk of a national high way (Cashiering)
- Exchanging currencies.
- Giving information about the geographical area.
- Attending incoming phone calls.
- Informing about emergency incidents.
- Dialing with the guests and passengers.

Formations

IT certificate (Microsoft Office, OPERA, PhotoScape, and illustrator 3D...) - AFAK SCHOOL

IT certificate (Microsoft Office, OPERA, PhotoScape, and illustrator 3D...)

Baccalaureate degree, Science and Biology - Zghari High School

Baccalaureate degree, Science and Biology

English Studies - University Ibn Tofail

English Studies

Customer service, Hotel Management, Hospitality, Ground operations, Cabin crew, Business English, - Esarc Studair

Customer service, Hotel Management, Hospitality, Ground operations, Cabin crew, Business
English,